📬 Contacting Support

If you have technical questions, encounter issues, or require assistance integrating Hands In, our support team is here to help.

💼 Business Hours

• Monday to Friday
• 09:00 – 18:00 GMT

During business hours, we aim to provide timely and effective responses to all developer inquiries.

📧 Email Support

For all general inquiries, technical questions, or bug reports, please email us at tech@handsin.com

Please include as much detail as possible in your message (e.g., API request/response, session IDs, environment, error code) to help us assist you faster.

💬 Slack Channel (for Partners)

If you're a platform partner or part of an active integration project, we offer access to a dedicated private Slack channel with our engineering and integration teams.

• Collaborate directly with our team during onboarding
• Receive faster, context-aware responses
• Stay informed on API changes or upcoming improvements

To request access, email us or mention it in your onboarding process. We'll send you an invite to join your private slack channel for free.

🧑‍💼 Enterprise Clients: If your team prefers other channels e.g Microsoft Teams, we can also accommodate private Teams channels for support and collaboration. Please let us know your preference during onboarding or via email.

⏱ Response Times

We aim to respond to all support requests within one business day. Critical production issues are prioritized and triaged immediately.

If you're an enterprise client with a dedicated support SLA, please use your priority support channel or escalate through your account manager for fastest resolution.