# Contact Us (/docs/guides/support/contact-us) 

# 📬 Contacting Support [#-contacting-support]

If you have technical questions, encounter issues, or require assistance integrating Hands In, our support team is here to help.

## 💼 Business Hours [#-business-hours]

* **Monday to Friday**
* **09:00 – 18:00 GMT**

During business hours, we aim to provide timely and effective responses to all developer inquiries.

## 📧 Email Support [#-email-support]

For all general inquiries, technical questions, or bug reports, please email us at **[tech@handsin.com](mailto:tech@handsin.com)**

> Please include as much detail as possible in your message (e.g., API request/response, session IDs, environment, error code) to help us assist you faster.

## 💬 Slack Channel (for Partners) [#-slack-channel-for-partners]

If you're a platform partner or part of an active integration project, we offer access to a **dedicated private Slack channel** with our engineering and integration teams.

* Collaborate directly with our team during onboarding
* Receive faster, context-aware responses
* Stay informed on API changes or upcoming improvements

> To request access, email us or mention it in your onboarding process. We'll send you an invite to join your private slack channel for free.

> 🧑‍💼 **Enterprise Clients:** If your team prefers other channels e.g Microsoft Teams, we can also accommodate private Teams channels for support and collaboration. Please let us know your preference during onboarding or via email.

## ⏱ Response Times [#-response-times]

We aim to respond to all support requests within **one business day**. Critical production issues are prioritized and triaged immediately.

If you're an enterprise client with a dedicated support SLA, please use your priority support channel or escalate through your account manager for fastest resolution.